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Privacy Policy

We, at Edwins Plumbing & Heating Supplies Ltd have created this privacy policy statement in order to demonstrate our firm commitment to privacy and industry standard security measures.

Last Updated: 1st May 2018

This privacy policy (this " Policy") explains how personal information is collected, used, and disclosed by Edwins Plumbing & Heating Supplies Ltd and its subsidiaries (collectively, " Edwins," " we," " our" or " us"). This Policy applies to visitors and users (individually , " you ") of Edwins’s websites, applications, and other online services (each, a " Site," and collectively, our " Sites").  By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.

This Policy does not cover such third parties or their services and we do not take any responsibility for how such third parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.

 

BRIEF OVERVIEW

 

Information We Collect

We may collect your information in connection with your registration, use, purchase, or inquiries on or about our Sites that link to this Policy.

How We Use Your Information

We may use your information to provide services, respond to and fulfill your requests, operate and market our Sites, comply with applicable law, and as otherwise permitted by applicable law.

How We Share Your Information

We may share your information with our affiliates, subsidiaries, business partners, service providers and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law. Under certain circumstances, we act as the data processor of your information.

Security of Your Information

We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information.

Cookies and Other Tracking Technologies

We may use cookies and similar technologies to help provide our Sites, offer you a more personalized user experience and market products and services to you.

Your Choices

You can opt out of receiving marketing communications from us, change your communication preferences, update your location sharing, and/or opt-out of certain sharing of your information with third parties.

Access and Correction of Your Information

We provide you the opportunity to access, correct and update your information.

International Transfers

We may transfer your information outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law.

Links to Other Websites

Our Sites may contain links to other websites or services that are not owned or controlled by Edwins, including links to websites of our advertisers, sponsors and partners.

Changes to This Policy

You will be notified about any material changes to this Policy via a posting on our Sites, and as otherwise required by applicable law.

Contact Us

If you have questions about this Policy, please contact us.

 

I. INFORMATION WE COLLECT

Personal Information. By visiting or using our Sites, we may collect the following categories of personal information (" personal information ") you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information; survey responses; demographics.

We do not proactively collect personal information considered as sensitive personal information such as health-related information. For certain services on our Sites, credit or debit card account information may be required.

Device Information. When you visit our Sites or open communications (such as emails) , some information is automatically collected from devices (e.g., mobile, computer, laptop, tablet) used to visit or use our Sites including, but not limited to, operating system, access times, browser information (e.g., type, language, and history), settings, and other data about your device that we use to provide the services or as otherwise described in this Policy (" device information"). We also collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons and other technologies.

Location Information. If you use our Site, we may receive your generic location (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running.

Personal information, device information, and location information are collectively referred to as " your information."

Our Sites are for persons 16 or older .  As such, Edwins does not knowingly collect personal information from children under the age of 16.   If you learn that your child has provided us with their information without your consent and he or she is under the age of 16, please let us know at customerservice@edwinsbathrooms.co.uk or write to us, as detailed in Section XI below, so we may remove it from our systems.  

II. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes (" Purposes"), to: provide you with the services, products, and functionality offered on our Sites and fulfill your requests, including, but not limited to, creating quotations, paying for services; communicate with you about your account or use of our Sites, services, products and/or functionality; respond to, or follow up on, your comments and questions, and otherwise provide customer service; communicate with you about special offers and other marketing communications; operate and improve our Sites, products, services, and functionality; authenticate your credit or debit card account information, if applicable; tailor your experience on our Sites, including search results and displaying relevant advertising;   provide information, services and products to our customers; link or combine with other information we get from third parties to help understand your needs and provide you with better service; perform statistical analysis; protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; comply with our policies, procedures and legal obligations; and as otherwise consented to by you and as required or permitted by applicable law.

If you do not provide us with certain of your information, we may not be able to fulfill the requested Purpose of collection, such as to respond to your queries or provide our Sites to you.

Combined Information. We may combine your personal information with device information and location information (with your consent, where required) to serve you specifically, such as to deliver a product to you according to your preferences or restrictions, or for advertising or advertising targeting purposes. When we combine personal information, device information and location information in this way, we treat it as, and apply all of the safeguards in this Policy applicable to, your information.

Electronic Communications. Consistent with the above Purposes, we may communicate with you via electronic messages, including email, text message, or mobile push notification to, for example: send you information relating to our products and services, including receipts, technical notices, updates, security alerts, and support and administrative messages; communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by Edwins.  With your consent , where required , we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above Purposes.

Aggregated Information. We may aggregate personal information collected from you and other users as well as device information and location information (with your consent, where required) to produce general statistics that cannot be linked to you or any other specific user and with which we attempt to provide you with a better experience, to improve our services, and to analyze and understand how our Sites and products are used.

Retention. We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.

III. HOW WE SHARE YOUR INFORMATION

a.     Payment Card Information

To use certain services on our Sites (such as to purchase products or services), we may require credit or debit card account information. By submitting your credit or debit card account information through our Sites, to the extent permitted by applicable law, you expressly consent to the sharing of your information with Edwins, third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms.

  • When you use a credit or debit card to secure a quotation through our Sites, we provide your credit or debit card account information (including card number and expiration date, the CVV number) to our third-party payment service providers.

  • Edwins offers a secure payment facility via WorldPay Payment Services.

    b.    Information You Share Socially

    Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Sites may also allow you to connect with us on, share on, and use third-party platforms, including those on which Edwins has a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Edwins also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.

    c.    Other Sharing

    We do not share your information with third parties other than as described above and as follows:

  • We may share your information with our affiliates, subsidiaries, and business partners to the extent necessary for managing our business related to our Sites and the Purposes. By visiting or using our Sites or otherwise providing us with your information, you consent to this transfer of your information throughout Edwins.

  • We will not share information with third parties for their own marketing purposes.

  • We may share information with third-party vendors, consultants, and other service providers who perform functions on our behalf (e.g., hosting or operating our Sites, data collection, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorize these third parties to use your information for purposes other than for which it has been provided, and do not authorize these third parties to disclose that information to unauthorized parties. We require these third parties to maintain appropriate security to protect your information from unauthorized access or processing.

  • We may disclose your information to regulatory authorities, courts, government agencies and other third parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of Edwins or others, or to respond to emergencies.

  • We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

  • We may share aggregate statistical data for the improvement of services offered by our Sites. We may also share aggregated or de-identified information with third parties in our discretion.

  • We may otherwise share your information as directed by you or subject to your consent.

    IV. SECURITY OF YOUR INFORMATION

    Edwins takes commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

    When your credit or debit card account information is being transmitted to our Sites or through our Sites, it will be protected by cryptographic protocols. To be clear, Edwins does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.

    Nonetheless, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Edwins or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your Edwins account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the Contact Us section, below.

    V. COOKIES AND OTHER TRACKING TECHNOLOGIES

    We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third parties. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.

    VI.           YOUR CHOICES

    Email. If you do not want to receive marketing and promotional emails from Edwins, you may click on the "unsubscribe" link in the email to unsubscribe and opt-out of marketing email communications. Please note that even if you opt-out of receiving marketing communications from one or all of our Sites, we may need to send you service-related communications, such as confirmations of any future requests you make.

    Mobile Push Notifications. You can use the settings on your mobile device to enable or turn off mobile push notifications from Edwins.

    Text Messages. If you no longer want to receive text messages from Edwins, reply STOP (or as otherwise instructed) in the text message.  Alternatively, to the extent that applicable law requires your prior opt-in consent to receive text messages, you can choose not to opt-in.

    Cookie Choices. To exercise choices regarding cookies set through our website, as well as other types of online tracking and internet advertising.

    Application location choices. As detailed in the Information We Collect section, above, we may collect information about your location if you enable location services through the settings in your mobile device, or, as required, with your consent. You can change the privacy settings of your device at any time to turn off the sharing of this location information with our Sites. If you choose to turn off location services, this could affect certain features or services of our Sites. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.

    VII. ACCESS AND CORRECTION OF YOUR INFORMATION

    If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information. You may also contact us as detailed in the Contact Us section, below.

    VIII. LINKS TO OTHER WEBSITES

    Our Sites may contain links to other websites or services that are not owned or controlled by Edwins, including links to websites of suppliers and our advertisers, sponsors, and partners. This Policy only applies to information collected by our Sites. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our Sites. Your use of third parties' websites linked to our Sites is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our Sites.

    IX. CHANGES TO THIS POLICY

    Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our Sites, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the "Last Updated" date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.

    If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.

    X. CONTACT US

    If you have any questions about this Policy or information we have collected about you, please contact us by email at customerservice@edwinsbathrooms.co.uk or by postal mail at:

    Edwins Plumbing & Heating Supplies Ltd

    17 All Saints Road

    London

    W11 1HA

    United Kingdom

    Attention: Customer Services Department

     

 

17, 19, 21, 26 All Saints Road, London, United Kingdom - www.allsaintsroad.co.uk